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iMessages and FaceTime activation unsuccessful after porting

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SRS
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on ‎06-07-2022 05:42

on ‎06-07-2022 05:42

I’ve just ported to O2, everything works fine except iMessages and FaceTime. Activation unsuccessful. Tried resetting network settings, restarting, removing and placing SIM back in phone, signing out of iMessages / iCloud in other devices/current device, updating “reachable at” phone number in Apple ID - nothing works. Can someone help me ? @O2Sarah - I’ve noticed you have resolved similar issues before?

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MI5
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on ‎06-07-2022 08:00

on ‎06-07-2022 08:00

@SRS 

You need to get a new blank sim from O2 as the old number, pre port, is causing a conflict.

Any O2 store will do this for you or get one by contacting O2 and do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎06-07-2022 08:00

on ‎06-07-2022 08:00

@SRS 

You need to get a new blank sim from O2 as the old number, pre port, is causing a conflict.

Any O2 store will do this for you or get one by contacting O2 and do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SRS
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on ‎07-07-2022 19:23

on ‎07-07-2022 19:23

That’s excellent advice! Got sim swapped in the O2 store, within 4 hours iMessage and FaceTime started working! Thanks !

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MI5
Level 94: Supreme
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on ‎07-07-2022 22:15

on ‎07-07-2022 22:15

You're welcome @SRS 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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