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iMessages and FaceTime activation unsuccessful after porting

SRS
Level 1: Joiner
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I’ve just ported to O2, everything works fine except iMessages and FaceTime. Activation unsuccessful. Tried resetting network settings, restarting, removing and placing SIM back in phone, signing out of iMessages / iCloud in other devices/current device, updating “reachable at” phone number in Apple ID - nothing works. Can someone help me ? @O2Sarah - I’ve noticed you have resolved similar issues before?

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MI5
Level 94: Supreme
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@SRS 

You need to get a new blank sim from O2 as the old number, pre port, is causing a conflict.

Any O2 store will do this for you or get one by contacting O2 and do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128201 Posts
  • 614 Topics
  • 22518 Solutions
Registered:

@SRS 

You need to get a new blank sim from O2 as the old number, pre port, is causing a conflict.

Any O2 store will do this for you or get one by contacting O2 and do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SRS
Level 1: Joiner
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That’s excellent advice! Got sim swapped in the O2 store, within 4 hours iMessage and FaceTime started working! Thanks !

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MI5
Level 94: Supreme
  • 128201 Posts
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  • 22518 Solutions
Registered:

You're welcome @SRS 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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