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i need to change email address to get bills. I cant find out how to do this?

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lellyd
Level 1: Joiner
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on ‎08-01-2019 11:55

on ‎08-01-2019 11:55

My old email was hacked and is now blocked. I've a new email address for billing. How do I change this?

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MI5
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In response to Cleoriff
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on ‎08-01-2019 13:22

on ‎08-01-2019 13:22

@lellyd you won't be able to do it yourself without access to you old email address. 

Please call customer service to do it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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‎08-01-2019 12:20 - edited ‎08-01-2019 12:20

‎08-01-2019 12:20 - edited ‎08-01-2019 12:20

@lellyd

You can change your email address in My O2 under my details http://www.o2.co.uk/myo2

 

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MI5
Level 94: Supreme
In response to Cleoriff
  • 144147 Posts
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on ‎08-01-2019 13:22

on ‎08-01-2019 13:22

@lellyd you won't be able to do it yourself without access to you old email address. 

Please call customer service to do it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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on ‎10-01-2019 08:29

on ‎10-01-2019 08:29

Hi @lellyd, and sorry to hear your email address was hacked worried How are you getting on with updating it, did the suggestions above help?

 

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