how long to unlock an O2 iphone?

[sydtoon]

I have been trying to unlock my iphone but the o2 app show the wrong phone.  It's been nearly 3 weeks now but o2 said it would take 5 days.  what is going on or is this normal for o2?

[jonsie · Accepted solution]

There is a problem with unlocking iphones at the moment.

I'll mention @EmilieT who will probably essage you tomorrow for more details. Keep checking your inbox tomorrow morning.

[EmilieT]

Welcome to the forum, @sydtoon! I'm sorry to hear you've been waiting for a while to have your phone unlocked, and I'd be happy to get someone to look into this for you  Please keep an eye on your Private Messages, I'll send you one shortly to get some details and discuss this a bit more.

Thanks @jonsie for the mention 

[WhiteHartMart1]

Would appreciate some help too - I've been trying to get a phone unlocked for probably 5 weeks plus.  Twice I've received a standard message saying my device isn't an O2 one so can't be unlocked, then told it would take 7 days by another method.  I then received an email over 3 weeks ago saying you'd gone to LG to get the code but I've heard nothing more?

[Cleoriff]

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@WhiteHartMart1 wrote:

Would appreciate some help too - I've been trying to get a phone unlocked for probably 5 weeks plus.  Twice I've received a standard message saying my device isn't an O2 one so can't be unlocked, then told it would take 7 days by another method.  I then received an email over 3 weeks ago saying you'd gone to LG to get the code but I've heard nothing more?

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@EmilieT?

[EmilieT]

Hey @WhiteHartMart1, I've just sent you a Private Message to get a few more details, we'll try to get to the bottom of this!

Thanks @Cleoriff for the mention