how do i return a faulty phone?

[saxonian]

How do I return a faulty phone?

[MI5 · Accepted solution]

@saxonian 

See help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

[saxonian]

Thanks for the reply, the website and stores are contradicting each other!! The store say ring 202 and then I get told to go to the store. The phone was recieved via online order due to the stores being closed. After 1/2 dozen calls to 202, it now been resolved and now awaiting a return package.

[MI5]

@saxonian 

The rule is that it must be returned from where it came from.

So if ordered online, it must be returned by post.