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eSIM

Gyfdtgvjknj
Level 1: Joiner
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on ‎02-07-2024 23:06

on ‎02-07-2024 23:06

Hi I recently took out a new contact with an eSIM and my old provider has disconnected but I can’t connect to my new one. Am I being sent a eSIM pack to download onto my phone as I’ve had no emails about it and nothing in my settings. I can’t log onto the o2 app because I haven’t got any signal anymore to authenticate my number 

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jonsie
Level 94: Supreme
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on ‎02-07-2024 23:57

on ‎02-07-2024 23:57

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎03-07-2024 08:18

on ‎03-07-2024 08:18

@Gyfdtgvjknj 

If you go into any O2 store with photo ID they will set you up there and then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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