Solved: duplicated order

sinned · ‎14-02-2022

I responded online to an upgrade offer (sim only), but being concerned that I would get a new sim, I rang and spoke to an operator who completed the upgrade.

But then I got an email giving me an order number for the online effort - which seems that I now have two live orders. But I cannot find a way to cancel the online one. Help!

MI5 · ‎14-02-2022

@sinned

There is no email for customer service but you can find all numbers in this guide Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Spenny · ‎14-02-2022

@sinned Contact O2 customer services via the app or on social media links below. They should be able to assist you with the duplicate order.
(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

sinned · ‎14-02-2022

Sorry, Spenny, I'm not on any social media, and there is no customer services contact on the app as far as I can see!

For a communication company, they are hopeless! Why can't thay have an email address?

MI5 · ‎14-02-2022

@sinned

There is no email for customer service but you can find all numbers in this guide Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

duplicated order

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra

lost sim