document with proof of usage

[Toma1]

hi, my insurance company want a proof of usage to be able to make a claim what needs to include also the IMEI of the phone

[MI5 · Accepted solution]

@Toma1 

You'll need to call customer service for an insurance letter.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Srivalli]

hi, my insurance company want a proof of usage to be able to make a claim what needs to include also the IMEI of the phone

[MI5]

@Srivalli 

Answer as above.