on 23-09-2020 07:21
Hello all, I am trying to log into the Disney+ app on my Sky Q box but it keeps telling me it does not recognise the email address. I have checked this and I am using the correct one. Any help please?
23-09-2020 07:25 - edited 23-09-2020 07:29
23-09-2020 07:25 - edited 23-09-2020 07:29
on 23-09-2020 07:27
on 23-09-2020 07:27
No, to sign in. Thank you
on 23-09-2020 07:31
on 23-09-2020 07:31
on 23-09-2020 07:32
on 23-09-2020 07:32
@Frosty Might be something wrong with the account setup.
You need to contact O2 to check.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 23-09-2020 07:33
on 23-09-2020 07:33
HI, i have logged in my Mac... It is all up and running. I am trying to log into my account on my Sky Q box via the app.. But as I say it tells me my email is not recognised...:(
on 23-09-2020 07:33
on 23-09-2020 07:33
Via the Disney app on my Sky Q box
23-09-2020 07:34 - edited 23-09-2020 07:36
23-09-2020 07:34 - edited 23-09-2020 07:36
Radio times article on how to set it up on Sky Q box. You need to make sure the box is updated
Edited to add info
Veritas Numquam Perit
on 23-09-2020 07:34
on 23-09-2020 07:34
Thank you for giving up your time to help me out.
on 23-09-2020 07:42
on 23-09-2020 07:42