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Frosty
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Hello all, I am trying to log into the Disney+ app on my Sky Q box but it keeps telling me it does not recognise the email address. I have checked this and I am using the correct one. Any help please?

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Cleoriff
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@Frosty 

Did you have an email with a link to redeem It?

Edited to add, it has to be downloaded via an app to any Smart TV.

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Frosty
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No, to sign in. Thank you

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Cleoriff
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@Frosty 

Is it a Smart TV with Disney availability?

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MI5
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@Frosty Might be something wrong with the account setup.

You need to contact O2 to check.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Frosty
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HI, i have logged in my Mac... It is all up and running. I am trying to log into my account on my Sky Q box via the app.. But as I say it tells me my email is not recognised...:(

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Frosty
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Via the Disney app on my Sky Q box

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Cleoriff
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@Frosty 

Radio times article on how to set it up on Sky Q box. You need to make sure the box is updated

https://www.radiotimes.com/news/on-demand/20**Personal info**/can-i-watch-disney-on-sky-how-to-get-i... 

 

Edited to add info

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Frosty
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Thank you for giving up your time to help me out. slight_smile

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Cleoriff
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No worries @Frosty . Hope it's sorted soon.

 

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