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data roaming wrong country

HannahG88
Level 1: Joiner
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I flew to Greece, Rhodes and received my alert text that it was ok to Data roaming as it the UK. the next dat it said welcome to Turkey we'd only gone for a walk,  turkey is across the water and says I'll be charged £7 mb per roaming. I never went to Turkey I'm still I was and I'm still in Greece and I don't want to be charge for roaming, any advice. 

 

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Enlli
Level 69: Guiding Light
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It's called Accidental roaming and it happens when your phone connects to the strongest network which in your case was Turkey

The way to stop it is by manually setting a Greek Network as preferred 

This guide is useful explanation as the same thing can happen in Cyprus 

Guide: Roaming in Turkey and Cyprus 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 9232 Posts
  • 72 Topics
  • 1844 Solutions
Registered:

It's called Accidental roaming and it happens when your phone connects to the strongest network which in your case was Turkey

The way to stop it is by manually setting a Greek Network as preferred 

This guide is useful explanation as the same thing can happen in Cyprus 

Guide: Roaming in Turkey and Cyprus 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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