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damaged phone

BB21
Level 1: Joiner
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Registered:

Good morning, 

Unfortunately I have broken my phone, unsure as to how I have actually managed it.

I did miss place it for a couple days as my 4 year old daughter had hidden it. 

The back of the phone is completely smashed and is no longer connecting to data, wifi, signal. 

Is there any way of getting a replacement or mine repaired, the phone is a little over a year old and I believe i am paying for insurance on the device. 

Many thanks,

if you could email back on    xxxxxxxxxxxxxxxxxx**Personal info**   it would be greatly appreciated.

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

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Cleoriff
Level 94: Supreme
  • 112486 Posts
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Registered:

@BB21 

This isn't O2, it's a community forum. As you say you have insurance on the phone, it needs to be sent back to O2 for repair.

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.

https://www.o2.co.uk/help/digital-services/o2-insurance 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112486 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

@BB21 

This isn't O2, it's a community forum. As you say you have insurance on the phone, it needs to be sent back to O2 for repair.

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.

https://www.o2.co.uk/help/digital-services/o2-insurance 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
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