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Anonymous
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confirming my business details

Apparently O2 have updated their system recently and I have been informed that I need to confirm my business details to enable me to view my invoices. I have typed my email address which has been accepted and a code has come through to the mobile. I click on the link from the email and enter the code. I then put my new password in and repeat it further down and then I choose and answer a security question. At the final point the grey box to continue is faded out and does not let me click on it !

 

I have telephoned O2 twice about the same problem, both times they have been unable to help me, after being on the telephone for rather a long time they say they need to put a complaint into their IT department.

I have waited patiently over the past two months and today still cannot get past this point !

 

All I want to do is view Invoices on our account but cannot get past this process.

 

Can anybody help me please ?

Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: confirming my business details

No one here can help unfortunately as we are just customers like yourself with no access to accounts.
You will need to keep trying CS or raise a complaint which may get you more traction.
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 14: Rising star 
Posts: 277
Registered: ‎31-01-2014

Re: confirming my business details

How did you find out about the need to update your details? Have you been navigating yourself to the relevant section of O2s website or have you clicked on links in emails?

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.
Level 69: Guiding Light
Posts: 16,533
Registered: ‎31-03-2010

Re: confirming my business details

@Anonymous It seems that @PhoneDoc has raised an interesting question. How was this request from O2 received? Are you certain that it was O2 that you were communicating with?

I DO NOT WORK FOR O2



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Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: confirming my business details


@Bambino wrote:

@Anonymous It seems that @PhoneDoc has raised an interesting question. How was this request from O2 received? Are you certain that it was O2 that you were communicating with?


It sounds genuine enough as the OP said a code was text back to their mobile, hence why I didn't question the validity of it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 69: Guiding Light
Posts: 16,533
Registered: ‎31-03-2010

Re: confirming my business details

[ Edited ]

@MI5 wrote:

@Bambino wrote:

@Anonymous It seems that @PhoneDoc has raised an interesting question. How was this request from O2 received? Are you certain that it was O2 that you were communicating with?


It sounds genuine enough as the OP said a code was text back to their mobile, hence why I didn't question the validity of it.


I just thought that it was worthwhile asking, @MI5, as the first sentence in the OP's post says 'Apparently O2 have updated their system recently and I have been informed that I need to confirm my business details to enable me to view my invoices.' The OP doesn't say how they were initially contacted. If they replied to a link in a bogus email, a scammer would probably have all the information they would need to take it further.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: confirming my business details

That's true but then again it's a business account so it may work differently to a consumer account. Sure it wasn't a trusted partner like aerial
Level 69: Guiding Light
Posts: 16,533
Registered: ‎31-03-2010

Re: confirming my business details

Until the OP comes back and replies to the query, @Anonymous, all we can do is guess, and we could do that forever.Smiley Wink

I DO NOT WORK FOR O2



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Posts: 83,213
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: confirming my business details

Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: confirming my business details

They already have, twice apparently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)