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complaints department

Donna16
Level 1: Joiner
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Registered:

Can someone please provide me with the email address for the complaints department ?

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Enlli
Level 70: Enigma
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Registered:

https://www.o2.co.uk/how-to-complain

Just to let you know that complaints are taking around 8 weeks and not the 7 days quoted 

They don't do email 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 70: Enigma
  • 9775 Posts
  • 90 Topics
  • 1898 Solutions
Registered:

https://www.o2.co.uk/how-to-complain

Just to let you know that complaints are taking around 8 weeks and not the 7 days quoted 

They don't do email 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 3
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Oxonian
Level 39: Midshipman
  • 13536 Posts
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Registered:

@Donna16 

@Enlli 

 

The e-mail address is complaintreviewservice@o2.com, according to :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

It is accessed via the envelope icon on that page :-

 

Oxonian_0-1706044147594.png

 

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