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changing address

Anonymous
Not applicable

Please can someone help me to change my billing address on my o2, i have tried the help button and followed there instructions which dont make sense.

It tells me to sign in to My O2 choose my mobile number,select Bills at the top of the Device page, scroll to the bottom of the page and choose Change my Address, they will send a code etc.

when i choose my mobile no there is no button for Bills at the top of the page so can not go any further

Help

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MI5
Level 94: Supreme
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Just follow the help here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2
When you log into your MyO2 you will see tabs across the top of the page - This has to be done on a PC not through the mobile app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152032 Posts
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Registered:
Just follow the help here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2
When you log into your MyO2 you will see tabs across the top of the page - This has to be done on a PC not through the mobile app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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MI5
Level 94: Supreme
  • 152032 Posts
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  • 28914 Solutions
Registered:

bills.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
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Marjo
Former Staff
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Hi @Anonymous how are you doing with the address change - were you able to follow MI5's advice above and change the details? 

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