change personal account

[Anonymous]

I welcome yesterday to chat with your representative I determined the account and phone number of passes for my cousin Marek Damrat born 28.10.1966 employee assured me that the account will be changed just checked and nothing has changed or is a complicated procedure that requires large amounts of time? If I can not do this alone because I do not give such possibilities, please do it now thank wait and greet

[Cleoriff]

Hi @Anonymous This is a customer forum. Nothing will update over the weekend...You need to contact CS tomorrow http://www.o2.co.uk/contactus

[MI5]

I'm not sure what you were trying to do but you can't just change an account name.

[jonsie]

Please clarify exactly what you are trying to do. For account issues you really need to call rather than use live chat.

[Cleoriff]

@Anonymoushas obviously chatted with some 'representative' from O2. Not sure if this was via live chat or a CS call? Whatever, he needs to know this isn't Customer Services so I hope he comes back..:smileyhappy: