change delivery address checkout

[Anonymous]

After speaking to o2 after changing my billing address on my account. I've tried to put an order through which is stating my old address at the checkout and will not let me amend it to my new address. Does anyone have any idea of how to change this?

[MI5]

Only cs can change it.
Usually you would need to write in with proof of new address.
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[Anonymous]

I've already spoke to cs who changed the billing address over the phone but the delivery address hasn't changed for some reason

[Cleoriff]

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@Anonymous wrote:
I've already spoke to cs who changed the billing address over the phone but the delivery address hasn't changed for some reason

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If thats the case then you have to go back and speak to CS again

http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

Call them again.
There must be more than one place they need to change it......?

[jonsie]

First the website and now the systems, really bad o2. I'm afraid phoning again is your only option. Even writing could take an eternity.