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Level 1: Joiner
Posts: 1
Registered: ‎25-08-2020

change answers on satisfaction survey

I started answerring the satisfaction survey after glancing at the text and ended up putting 1s when I should have put 5s.  Is there any way to change my answers?  The person I dealt with was very helpful and I would not want to put anything negative her way.  I think in general some option to go back would be good.

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Posts: 106,106
Topics: 554
Solutions: 13,985
Registered: ‎04-04-2012

Re: change answers on satisfaction survey

@O2Georgina 

Any advice on this for @euan1971 please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Support
Posts: 32
Registered: ‎19-10-2019

Re: change answers on satisfaction survey

@MI5  Thanks for tag, @euan1971  I will send you a private message so we can look in to it

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O2 Support
Posts: 32
Registered: ‎19-10-2019

Re: change answers on satisfaction survey

Hi @MI5  I have arranged to pass feedback to the relevant store.

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Posts: 106,106
Topics: 554
Solutions: 13,985
Registered: ‎04-04-2012

Re: change answers on satisfaction survey

Thank you @O2Georgina 

thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)