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iphone4sir · ‎29-07-2020

Hi everyone

I've tried to cancel my disney plus and followed instructions online but can't seem to. Phoned up and they said I've got to call back on 24 Sept as this will be the date of the minimum 6 months since i took it out. Is this the case?

thanks

MI5 · ‎29-07-2020

@iphone4sir

So many people unable to do this and who knows what advice is correct or not.

O2 say login to your MyO2 and go to your extras to manage them. They say you can cancel from there.

Others say do it online on the Disney website under your account settings and some say to call O2.

In truth, no one has a flippin clue how to do it !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-07-2020

@iphone4sir

If this is FREE Disney then it may well be the case.

However, if you are paying for it then the advice is incorrect. You can cancel at any time

Via My O2 under manage my extras.

Via the Disney Website

Via O2 and speaking to an advisor.

All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

Cleoriff · ‎29-07-2020

@MI5 wrote:
@iphone4sir
So many people unable to do this and who knows what advice is correct or not.
O2 say login to your MyO2 and go to your extras to manage them. They say you can cancel from there.
Others say do it online on the Disney website under your account settings and some say to call O2.
In truth, no one has a flippin clue how to do it !!

Yes...a guide would be nice. Sooner rather than later !! Ridiculous.

Veritas Numquam Perit

MI5 · ‎29-07-2020

A guide is no use unless it's accurate.

All we know is in my reply above and so many have failed to cancel because none of the options work for them.

Once O2 sort out their system so it works correctly, we can write a guide.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎29-07-2020

Also, it shouldn't make any difference if free or paid for.
Cancelling is cancelling surely?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

iphone4sir · ‎29-07-2020

I'm not on the free option just the 6 month min term - but tried all options under my extras - no mystery 'toggle' that others talk off to turn off. Just logged into Disney plus and it says I've got to go via O2..

Spoiler