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SignVideo - Speaking to O2 using British Sign Language

by Wa10 on ‎15-09-2017 10:49 - last edited on ‎25-09-2017 12:44 by Community Manager (317 Views)

What is SignVideo? If you communicate using British Sign Language (BSL) then contacting companies over the phone can be quite a challenge! There are of course Text Relay services (formerly known as TextDirect and Typetalk) such as NGTS, however they can be quite cumbersome - wouldn't it be great if you could just have a normal, free-flowing conversation using BSL in the same way that others pick up the phone and talk to an advisor? Well, the great news is that with SignVideo you can do exactly that!


Do O2 offer the SignVideo service? Yes, absolutely! O2 are proud to offer this innovative solution for BSL users to contact the Customer Service team. Lots of other companies use SignVideo too, which is great as it means that it's getting easier for BSL users to communicate in the way that spoken language users do.


Lost or Stolen O2 Device? - How to Report it.

by MI5 on ‎12-12-2016 11:47 - last edited on ‎04-07-2017 09:17 by (5,207 Views)

If you have lost or had stolen your O2 device you need to report it to O2 immediately.

Firstly it’s worth checking the “find my phone” options.

If no luck with those options the loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.


O2 Open & Friends and Family discounts - How to sign up

by MI5 ‎25-11-2016 15:40 - edited ‎16-02-2017 13:09 (25,459 Views)

In this guide you'll learn how to apply O2 Open/ Friends & Family discounts at O2 (if you are eligible)


Your guide on how to use O2 Travel

by lovemyphone on ‎03-11-2016 16:44 (2,320 Views)

A handy guide on how O2 travel works and how to use it, as well as info on charges


Do you have poor coverage / signal Indoors? This may help Explain / resolve it

by adamtemp64 on ‎03-11-2016 16:12 - last edited on ‎19-10-2017 16:53 by (652 Views)

A guide to help find out why you might have poor signal indoors.


Accidental MMS Sending and How to Avoid it.

by MI5 ‎03-11-2016 16:03 - edited ‎03-11-2016 16:35 (1,971 Views)

How to avoid accidentally sending MMS messages from your device


Unlocking an O2 phone to use a different SIM card.

by MI5 ‎03-11-2016 16:01 - edited ‎03-11-2016 16:36 (15,312 Views)

How to unlock your O2 device in order to use it on another network


How-To-Guide: Difference between SOGA and warranty / extended warranty

by adamtemp64 on ‎08-01-2014 10:14 - last edited on ‎04-07-2017 16:45 by (12,728 Views)

This crops up all the time Who do I get to repair my Mobile device.

In the UK The law that covers this is called the Sale of Goods Act (as amended). This offers all consumers a basic level of protection provided by the retailer [...]



Self help guide: Is the network down for me or everyone?

by adamtemp64 on ‎31-12-2013 14:45 - last edited on ‎04-07-2017 16:44 by (706,764 Views)


Things to check before contacting O2:

If you haven’t already, check http://status.o2.co.uk for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to register for Keep Me Posted updates.  If not, O2 crowdsources data from all checks to alert them to any problems that they’re not already fixing [...]


All you need to know about O2 Voicemail 901.

by MI5 on ‎09-10-2013 20:37 - last edited on ‎19-10-2017 17:46 by (304,572 Views)

The most common issue we come across is customers trying to turn off voicemail and cant.