Other Products and Services
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 96785 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 9467 Views
  • 15 replies
  • 1 kudos

Huawei E220 and Win 7 compatibility issue

Hi everybody,I got a new laptop with Windows 7 for Christmas. I've tried to install the Huawei E220 dongle that I already have on it. Strangley, the software part installed, but when the software boots up, it says that the "Wireless device cannot be ...

Anonymous by Not applicable
  • 1909 Views
  • 2 replies
  • 0 kudos

Customer Research

Hi all, We’re conducting some research and need some help from our customers. O2 has entered an Industry Award competition (the ISPA Awards). All of the ISPs who enter have to conduct some independent tests on a small number of their customers connec...

Anonymous by Not applicable
  • 2288 Views
  • 13 replies
  • 0 kudos

Huawei E160 Connection Trouble

Hi, my son has a Huawei E160 dongle connected to his laptop. It was all working fine until a few days ago but now, it says its connected but when I try to open any website in internet explorer, it says there is no internet connection. The connection ...

Anonymous by Not applicable
  • 2285 Views
  • 7 replies
  • 0 kudos

E169 rubbish compared to Novatel MC930D

My trusty MC930D is away for repair. Meanwhile O2 sent me the E169 which I was loathed to have. The performance of the E169 on my Mac is just a fraction of the Novatel. I'm really disappointed and worried the Novatel might come back as another E169.

Anonymous by Not applicable
  • 3634 Views
  • 8 replies
  • 0 kudos

DNS issues, losing connection regularly

This has been going on for weeks now. It used to be on Saturday nights, now its every night between 9 and 10pm. I either lose connection completely for a few minutes or most websites just don't load. Steam, MSN, XBL etc all still work, and some sites...

Anonymous by Not applicable
  • 2085 Views
  • 5 replies
  • 0 kudos

Like others getting awful speed and lag

Over the past month or so my internet connection has gone from 'not great' to 'dire' and beyond. I'm getting download speeds of around 137.98 Kbps - somewhere equivalent to a dial up modem and despite repeatedly chasing o2 getting the run around.All ...

Anonymous by Not applicable
  • 1834 Views
  • 4 replies
  • 0 kudos

HUAWEI E169 and Windows 7 on IBM Thinkpad

I have a HUAWEI E169 wireless broadband dongle that I use with my IBM Thinkpad T40 laptop in the UK. Since upgrading my operating system from XP to Windows 7, the computer no longer recognises my E169 as a wireless modem (only as USB memory key).I've...

Anonymous by Not applicable
  • 3838 Views
  • 4 replies
  • 0 kudos

O2 3G Dongle causes BSOD on 3 seperate machines

Hi guys,I have just deployed 3 seperate laptops with 3 seperate O2 dongles to some employees at my company. All of them have complained that when the 3G stick in inserted, it causes a BSOD (unidentifiable error).I've updated the O2 connection manager...

Anonymous by Not applicable
  • 2598 Views
  • 7 replies
  • 0 kudos

seirra 3g watcher settings plz help

hello im an absolute newbie and this is my first time every getting broadband so plz bear with me if my question seems a bit stupid.i have a seirra 888 usb modem but i dont know what settings i have to put in 3g watcher can sum1 plz tell me what im s...

Anonymous by Not applicable
  • 2148 Views
  • 2 replies
  • 0 kudos

Exceeding Mobile Broadband Usage

HiWhilst I can partially understand the need for a bandwidth cap for mobile broadband, can somebody please explain to me how o2 can enforce their 19.5p per mb charges for a pay & go customer?Say I purchase the daily plan with 500mb, and actually use ...

Anonymous by Not applicable
  • 1627 Views
  • 2 replies
  • 0 kudos