Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Samsung S6 camera faulty - sent for repair - now what?

My samsung S6 has a fault with the camera where it wont focus unless you give it a shake, this is a common and well known fault, the phone is around 6 weeks old (it had this fault when new but i jsut thought i wasnt using it porperly) it has been sen...

Resolved! Conection with tube data O2 SIM Contract

It was interested in acquiring a contract of 12 months with the offer of 1Gb of byline 4g and national minutes, I think that they were 100. The doubt that I have is, I live in londres and ask if with this this available offer to use the wifi of the t...

Resolved! deposit paying contract

I bought a s6 edge in 29/04, pay by contract. I havent received my deposit fee after 3 months. Please tell me what s happening?

O2 Connection Manager v8.8 and Alcatel X230D 3G Dongle

Just tried to update to the latest version of Connection Manager 9v8.8) from the support site and despite downloading teh install package listed against the X230D, there doesn't appear to be an install option listed for the Alcatel X230D when you go ...

Resolved! Changing from Pay Monthly to SIM only

My monthly contract is ended and I want to keep my old phone, number and only use text and talk facility - No Data. How can I do this? Can I buy a SIM and just top up by voucher or phone ad hoc? Can I do this at any time now I'm out of contract, with...

Resolved! Nokia Lumia 635 issues

As anyone else who owns a Nokia Lumia 635 phone noticed that when you go to settings and press display doesn't open goes back to settings and if on websites page scroll down page goes blank or disappears completely even when press refresh? Another sa...

Resolved! unlock samsung galaxy y

I have recently upgraded my mobile phone and would like to unlock my samsung galaxy locked into 02 which i do not use. Any suggestions please

Accessories missing from new phone

Picked up my new phone Saturday Nokia Lumia 735 to find that headset/earphones was missing from the box? It states on EE an other information sites should be in the box? I've contacted Microsoft waiting for a reply may just ring them? As anyone else ...

Resolved! I have lost mu chip and I want to keep the same number

Hi everybody, I have lost my chip but I am out of the country at the moment. Is there's a way to ask for another one and keeping the same number, online? Can it be order and deliver or do I have to go to a shop in person? Thanks a lot

Resolved! 02 Travel in France

I have O2 Travel in France but need to know what settings I need to use on my iPhone to get full advantage of my data and call allowance while avoiding additional data roaming charges. The O2 helpline told me to turn off data roaming but if I do that...

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