Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 96111 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 9383 Views
  • 15 replies
  • 1 kudos

Resolved! Volt benefits still not active.

So my volt benefits still aren't showing on either my Virgin or O2 account and I've had my phone for over a week now. Apparently the o2 benefits show up as soon as you apply for volt but the virgin ones can take 14 days but I've got neither. All of m...

Sloth85 by Level 1: Joiner
  • 801 Views
  • 6 replies
  • 0 kudos

Resolved! Sim swap

Please can somebody help me ?I went to my o2 shop on 25/01/22 at 12pm to upgrade my iPhone 8 Plus to an iPhone 13 pro max, obviously it has a different sim to mine so they put that in for me and off I went, as soon as I walked out of the shop my old ...

Nicnac1 by Level 1: Joiner
  • 633 Views
  • 5 replies
  • 0 kudos

Help make your data allowance last

Losing yourself in your favourite Netflix shows, uploading that amazing gig selfie or video from The O2, or even just trying to find your way around town – they all eat away at your mobile data allowance. We want you to get the most from your data an...

Chris_K by O2 Social Media Team
  • 5015 Views
  • 6 replies
  • 2 kudos

Resolved! Non-existent signal in Romford/Hornchurch area

Has anyone else been suffering from an intermittent signal in the Romford/Hornchurch area for the past 6-8weeks ? The affected area seems to stretch from Bedfords Park in the north to about Rainham in the south and is about 1 mile wide. Staff in the ...

LynneL by Level 1: Joiner
  • 370 Views
  • 3 replies
  • 0 kudos

Resolved! Purchase invoice

So I am jumping through the 500 hoops Samsung has to redeem my gifts after getting the Fold Z3. How ever I need an invoice. Is there a way to get one? Or find one? Thanks

Resolved! Problems with O2 Recycle website

I'm having a problem with o2 recycle website. I manage to get to the last step to sell the phone but it won't let me complete the sale at the last step when I try to click recycle phone. Does anyone else have this problem?

ChrisP1 by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Resolved! Galaxy Watch eSim

Can my galaxy watch with an O2 eSim receive linked calls even though my phone has a different network?

Jebb218 by Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Ex o2 employee shares

Hi all,I’ve tried everything and this is my last resort I used to work for o2 8 years ago and bought shares in the parent company Telefonica through my wages each month I’ve since moved house a few times and lost all the paperwork are there any o2 em...

Tgall1988 by Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

Resolved! New SIM card

I ordered a new SIM card and it hasn’t arrived.Order number is [Personal details removed]. Can you please advise?

mhk by Level 1: Joiner
  • 139 Views
  • 2 replies
  • 0 kudos

Resolved! Scam saying I have used my first premium text message

Had a text saying I have used my first premium text message and this is not included in my tariff. A) I have not messaged anything premium B) nothing in my account to suggest thisIs this a phishing scam? There was a link supposedly to o2.

GS01 by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos