Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Insurance claim come out of bank but been added to phone bill aswell

Paid for my o2 insurance claim £60 via telephone using bank card on 15th August and it came out of my bank on 23rd when, my claim was accepted. Now it has been added to my phone bill also. Called customer service who transfered me to insurance and be...

Surely this has to be a joke!

In short. I try and order a iPad two weeks ago online. Get asked for a £200 bond. I complain and get told it was a mistake. I order an iPhone 7 plus no problem no bond. I try again last week for the iPad get credit checked and accepted only to hit a ...

Resolved! Online top up will not accept my phone number

I am trying to top up my phone from Canada. There is no direct dial from here so 4444 doesn't work - neither does the advice on the web for alternative dialling options. The online top up will not accept my UK mobile number although it is the one I a...

Resolved! Mobile Dongle

Hi,I'm a student and my home internet is unreliable and often very slow which makes it hard to complete work. I have discussed with my Mother getting better internet but it has always been met with hostility and I've finally decided to just find anot...

Resolved! Premium Rate numbers

How do I block premium rate texts?! My daughter has been receiving them at a cost of £35 to me this month!!! I blocked one last month which seems to have appeared back!! Nothing appears to deter them!

Resolved! Data top up

Hello I have recently been advised that I have used my data allowance and need to top up. This has never happened before and I am puzzled. Phone is Galaxy A3 Any suggestions. Many thanks David

Sky on demand downloads over 4g

I'm looking for advice on 02 mobile broadband service. I'm considering switching my broadband to mobile as I'm suffering from slow speeds on fixed line. I have a Huawei b315 hub and have been trying it out with a O2 3gb payg sim and achieving great s...

Resolved! USA

I go to the US on October 3rd what do i have to do to my phone so that i can text home or phone. Thanks

Resolved! Transfer of phone number

Hi. I am currently on a SIM only with Giff Gaff but have now taken out a monthly contract with O2. How do I transfer my giff gaff number to my new monthly contract o2 phone? Thanks

Giffgaff reception same as o2? Priority given to o2 sims?

Hello, I'm looking for a definite answer whether the reception on my handset depends on whether I'm on o2 or giffgaff. I've googled for a bit and most posts etc suggest it's the same whatever network you're on. However, I had a "cold call" from o2 te...

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