Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Live chat

Just had extremely poor help from O2 Live Chat. Simple enough question about some help over navigating around my O2 webpages post-sign-in. Back and forward for more than 30 mins and zero constructive help or advice from the individual at the other en...

phone guru not now available without appointment!!

It appears its a new policy now that you need an appointment to see Paul the phone guru at Kendal???? tried twice today whilst shopping to talk to him about new phones, had questions about them i needed answering before i upgraded, was told something...

Resolved! Emails sent to hotmail domains are returned undelivered

Hi Any emails I send to hotmail accounts are returned undelivered with the following message 550 OU-001 (COL004-MC2F2)Unfortunately, messages from 78.***.17.** weren't sent. Please contact your Internet service provider since part of their network is...

Resolved! o2 Email Closure

I know that the email service was closing and switched my account to another provider some time ago. However, I was still receiving mail though an incoming server until a couple of days ago. Since then I keep getting a 'connection time out' message. ...

O2 repairs

Hi, I handed my O2 pay monthly mobile LG G4 into my local O2 shop for repair under warranty. I was told online that I would be able to get a 'loan' handset whilst it was being fixed for a £25 deposit, suprise suprise my local shop said they had no 'l...

Resolved! o2 email

On 26th May I received an email saying that the o2 email service was being discontinued on 20th June, when I followed the link to see how to move contacts etc I was shocked to see that the implementation date of this removal of service was 7th June! ...

Resolved! SIM

My iPhone went for a swim! It's being replaced but will my O2 SIM still work?

Resolved! card details not being acepted on as a payment option

For some reason I have one card that is accepted to pay on but another card whose details are not being accepted as a payment option? The card is fine so not sure why O2 system doesnt accept it as a payment option?

Resolved! Upgrade, but keep present phone on contract

Hi All Looking to upgrade my phone early, to allow me to pass the upgrade phone to my son for him to use on a SIM only contract and continue to use my existing phone as normal. Is this possible??? Cheers Phil

Resolved! Unable to get a PAC code. Please help!!

Hi there, I am leaving o2 to go to another network and I need my PAC code. The problem is that I do not have access to the phone to get it by text message. I asked for it by email and they said they had sent this but it has not arrived into my email ...

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