Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Delivery no show for more than 3 weeks

I ordered an upgrade on 4th Jan (more than 3 weeks ago). Phone was then posted DPD for next day delivery via DPD but I received no delivery. It's become quite cleae the phone is not coming and likely has been lost or stolen somehwere in DPD. I've tri...

TJM by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pixel buds

hello. I had to get the pixel buds a few weeks ago, but the parcel was delayed for a few days and then they returned it to you. how do i get my pixel buds?

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Cancel Disney+

Hi , i hope someone can help.How do i cancel my disney+ subscription, i got it free through O2 but it runs out soon. have tried through Disney+ but it sends me to O2ThanksNick

Nick101 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Return and refund?

I purchased 2 sets of Galaxy pods for Christmas and since then I have been trying to return them. Does the Returns and Repair department actually exist as I cannot get in touch with them? I have spoken with Live Chat who advised me to return them whi...

Steshan49 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Problem loading game (Duel Links)

Hi, To preface, I have already contacted the developer of Duel Links, Konami, and after responding to my query they determined there is no problem on their side. They have advised me to ask my network provider. I'm just wondering if anyone has had th...


Resolved! Chromebook delivery

I recently missed delivery by DHL of my free Chromebook. It was sent by A Novo UK LTD. I have tried contacting them via email and phone to rearrange delivery but its impossible to get any response. Please advise best method of sorting this delivery o...

Alun123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Aeriel 02 contract.

I was cold called a couple of weeks ago by a (local) number saying it was Aeriel (a subsidiary partner of O2) and offering me a good deal on my O2 monthly payment, I had upgraded my 02 account to 9Gb in October last year and they now say that I will ...

PB-1962 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Switching to Non-O2 refresh airtime

I have paid off my device and I plan not to upgrade up to 2 years. I've been thinking that maybe I can save money if I choose a 12month airtime plan rather than continuing my current airtime. However, I need insight of how to do it. Thank you.

Jebb218 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Data in france vs switzerlan

Hi, I recently travelled to France via Switzerland. Strangely my mobile data worked in Switzerland but didn't work in France at all. I was able to use my phone to call still in France. I should have access to data in the Europe Zone which includes bo...

AdamP by Level 1: Joiner
  • 2 replies
  • 0 kudos

Wifi calling epuc

Anyway else get near the record of trying to get o2 to fix wifi calling ? I’m up to 3 years so far

Me15 by Level 1: Joiner
  • 3 replies
  • 0 kudos