Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Hi! I’m trying to send messages and pictures on iphone 11. All undelivered.

I can't seem to send MMS messages or pictures at all.I've re-set MMS settings but the new ones don't work either!Does anyone have any suggestions as to how to remedy this failure?Many thanks.

Resolved! Disney+

Morning. I'm currently into the first month of my free 6 months Disney+. Once this has expired and I start paying the £5.99 a month for it, do I still qualify for the £2 reduction on my phone bill? Live chat seemed like they didn't know what I was as...

Resolved! Trade in of old phone

I upgraded recently and sent my old phone to O2 as a trade in. Got a letter with Order Ref and confirming the trade in. Now I cannot find out what is going on? Not heard anymore. No money paid into my account. Nothing on website to point me in the ri...

Resolved! O2 recycle delay

I sent my phone back to o2 recycle over two weeks ago and I still haven’t heard anything from them. I emailed them on Friday and only received an automated response saying reply’s are taking around 48hrs. It’s been over 48hrs even if you don’t includ...

02 recycle scam

Hi I posted off a fully functional iPhone XS, I only upgraded as offer on recycle was same as upgrade price. Packaged properly and sent off special delivery, then I received email saying it’s damaged and value is 80% less as screen issues. I just got...

Tracking order

I recently order the new series 6 Apple WatchIt was meant to arrive today 16th feb but nothing has been delivered?

Resolved! WIFI Calling

I've recently purchased a Samsung S20 FE via Mobile Phones Direct on a pay monthly contract with O2.I am trying to set up WIFI Calling but having issues. The settings are all enabled in My02 but I have read that as I didn't purchase the phone direct ...

Missing offer

Hi,I have purchased Huawei Freebuds 3 from the o2 store. The page offers a free wireless charging pad. You are to use the redemption leaflet included with the order. This is missing from my order. The Freebuds are still on offer with this included. W...

Netgear M1 Nighthawk port forwarding

I've used the netgear web admin interface to switch on port forwarding for a port used for my home alarm system. However, I have used a port checker and the port remains closed and the alarm system is not communicating with its external service. Does...

Resolved! Applying for Beats flex

Hello. I bough my Apple Watch series 6 on 9th February. Can I get a free pair of Beats flex as well, please?Kind regards,Grieta Beinarovica

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