Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! 0800 numbers

Hiya I am at my spend cap and need to ring 0800 number it will not let me call this call is urgent how do I increase my spend cap

Resolved! Traded in old phone when getting new

I selected to have the credit for my trade in / recycle to be credited to my account. How will I know when this is done. Thanks

E-sim for Samsung watch

I have now spoken to 5 people from O2 regarding the purchase of an esim for my Samsung Watch. I've been passed from Sales to Customer Service and back again. No one seems to know what I need to do. Can anyone please advise me how I get a esim organis...

Resolved! Borislav Fidanov

Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please go to www.o2.co.uk/help and search on voicemail for help.?

Resolved! guru online?

Hi, why is there no option to speak to a guru online? Thanks

O2 and Virgin Media to merge operations?

Here's an interesting snippet from the headlines this morning - what are the chances? https://www.theguardian.com/business/2020/may/01/virgin-and-o2-plan-merger-to-challenge-sky-and-bt

Resolved! Apple Watch And Different Phone Company

I have three devices with o2 ( all ipads ) and i am wanting to buy an apple watch but it says i cannot because i need a phone. I have a phone but i am with tesco mobile, is there any chance i can still buy this?

Resolved! Prime video

Im trying to add prime video to my account but for some reason I cant find a link or option to do so - i can see disney+, macafee, calm etc, I saw a prime video one previously, and can see it advertised on the pictures on my o2, but no clickable link...

Resolved! New Number

If I were to change my number - can I keep whatsapp conversations and images sent if back up my iphone?

Resolved! PAC code

Hi, I have a PAC code from a different network, and I would like to bring my old number to O2, and have 2 numbers in my MyO2 account. How do I do this?

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