Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

How I come back this accessory

Hi, I have a problem. I bought AirPods But not the ones I wanted, so I would like to return them, I need help because I don't know how to do it. Thank you . my e-mail is qabbriel**Personal info**

Resolved! Putting a tracker on my daughter's phone

Hello, does anyone know if it's possible to put a tracker on my daughter's phone via O2? She is vulnerable and has mental wellbeing problems. She refuses to put a tracker on her phone herself. Trying to take her phone causes conflict and will make an...

Resolved! Premium number charges

I keep getting charged for premium numbers. I have no idea what they are. How do I stop this

Audible still managed by O2 after cancelation

I had a membership for audible as an extra. After the cancelation my audible account is still linked to O2. and can't resume my membership via audible. It says I have to do it via O2 but the extra is no longer visible/availble inside my extras. How c...

Resolved! o2 trade in

I've just purchased a new phone and traded in my old Samsung s7 how does this trade in work do I get a propost envelope sent with the new phone?thanks

Resolved! Cancelled Extra

Hi,Last month, I was charged for extras I forgot to cancelled. After cancelling, I received an email stating 'Just confirming your extra's now cancelled, so you'll no longer have access to it. Any overpayment will be credited back to your account'. I...

Resolved! Phone not delivered

I recently updated my iPhone with O2 refresh on a Friday it was to be delivered on the Monday/Tuesday of the following week next day as it was ordered at the weekend. Delivery day came nothing was done by dhl and on their website it stated that the o...

Resolved! Scam text

Just received a text from a random number that reads:O2: Your bundle will be cancelled on 04/03/2021 as we could not verify a payment method. To avoid this, visit: [mod edit: removed to ensure safety]Just letting you know

Resolved! account

I have tried to contact 02 by phone noy joyI have used vertual no joy all i get is covid 19 covid 19 when is it going to stop working from home very busy ????????????????????????????

Replacement Phone but Broken Phone not Collected

I contacted O2 to put in an insurance claim last Friday because my microphone is broken. I was under the impression that DPD would collect my phone then give me a replacement phone to use whilst my other is inspected. However, a DPD driver came today...

O2

Forum Posts