Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 88683 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 8250 Views
  • 15 replies
  • 1 kudos

Age restriction

Can you lift a age restriction threw a only guru or do you have to go in store as I have a debit card not a credit card

023 by Level 1: Joiner
  • 411 Views
  • 3 replies
  • 0 kudos

Resolved! Potential fraud

I recieved a call from this number 03333440295 saying they were from o2 and offering me a Lenovo tab and Alexa hub, asked for a lot of banking details to which I wouldn't provide, just wondering if anyone knows if this is a genuine o2 number.

Jamie2509 by Level 1: Joiner
  • 417 Views
  • 4 replies
  • 0 kudos

Resolved! No sim card inserted

Hello, I had my number ported from my old sim to my new sim, it was finalised over 24hrs ago, my old sim has not had no service since last might and on my account it shows my new sim is now my old number but my new sim card isn't working in my phone ...

Xx by Level 1: Joiner
  • 726 Views
  • 6 replies
  • 0 kudos

Resolved! Charges whilst in the Dominican Republic

I have just received a bill of £184 for both mine and my husbands mobile phones for use in the Dominican Republic 10/11-17/11. Spoke to customer services and was told that even using O2 travel add on that the Dominican is not one of the countries tha...

Phone missing 2nd Mont, O2 Refusing to Blacklist, 3rd Party Supplier + Police + referring back to O2

Based on an extract of the the my chat with O2 below, O2 refused to Blacklist my Barely used Motorola e6 phone that went missing overseas in October 2019. The reasons cited include "account was not active for 48 hours"and nothing can be done since it...

Nev by Level 1: Joiner
  • 767 Views
  • 7 replies
  • 0 kudos