Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! How long does an o2 insurance claim usually take?

Hello! I unfortunately had my phone pickpocketed on Saturday. I put the claim form in yesterday (after a helpful lady took the details over the phone - claim form was v short) and I wondered if anyone has any recent experience of how long it might ta...

Resolved! Amazon music unlimited extra, how does it work?

Hi, I added amazon music unlimited as my 02 extra on upgrading my phone. It says on my 02 account its free until July. However, I couldn't download any music, I then changed my subscription on amazon to the 9.99 one and it allowed me to download. Any...

Resolved! Customer service

The worst customer service I’ve ever witnessed.Was kept waiting for a total of an hour and a half and couldn’t get through to a service agent-absolutely atrocious set up

Resolved! Require a smaller sim for new mobile - how do I get one?

I have a SIM only contract. Recently purchased a new mobile which requires a Nano sim. How do I get one to use the new phone?

Resolved! Cheapest bolt on or roaming for South Africa from a UK phone

I am battling to work out my best option! Basically I want my UK mobile to work in South Africa the moment I get there ...for the cheapest fee!

stolen phone

Hi All,Anyone has experience of remotely erasing the data on their stolen Samsung S phone? i rang O2 and the sim has been blocked already. Does this includes the device being blocked too? Any advice is much appreciated. Twinkle

Payment pending

I placed an order for w mobile the order was cancelled, however the payment of £99 is still pending with paypal. Can this be corrected please

Resolved! Data allowance in Europe

What is the monthly data allowance in Europe.

Resolved! Spend cap

I have the new Samsung galaxy s 22 and a new SIM card contract now I didn't put my new SIM card in my new phone I kept my old SIM card and put it in my new phone now I can't use my spend cap I've found out who a few times they've said the activated i...

Resolved! How do I get a list of past calls I made for a specific week?

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O2

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