Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 157560 Views
  • 147 replies
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Resolved! Awful customer service

Recently taken out my contract with o2 after being with them in the past, my partner's phone has just come up for upgrade and I recommended o2 to her after she had been on 3 for years, starting to regret that decision now... She's ordered the iPhone ...

Adamf0707 by Level 1: Joiner
  • 352 Views
  • 2 replies
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Resolved! Out of stock

Hi can some one help.So I ordered a phone over a phone call on Monday night They said it was defo In stock. I then recieved a email a hour later saying its out of stock and they have ordered it from the supplier. Anyone any idea how long it normally ...

Samm1992 by Level 1: Joiner
  • 265 Views
  • 1 replies
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Resolved! 03448090202 number scam

Just had a Phonecall from a Indian chap, saying that a upgrade has been made on my number under a different email address and number. Said he can send me a code to reset my account and block that said order, or he can block my account tonight and go ...

Sldrinky by Level 1: Joiner
  • 1171 Views
  • 1 replies
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Resolved! New sim

Hello,I received a new sim after blocking my old one however, I have installed my new sim in my phone but I have no access to calls.

Natalie10 by Level 1: Joiner
  • 214 Views
  • 1 replies
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Resolved! Number port not happened.

On Sunday afternoon I requested the transfer of my old number from GiffGaff in replacement for the number on my new phone I bought from you last week on a pay monthly contract. I thought this would be happening today but nothing has happened. How can...

MA-2021 by Level 1: Joiner
  • 775 Views
  • 4 replies
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Resolved! Is O2Recycle directly supported by O2?

The service offered by O2Recycle seems to always report "Touch Screen Issue" and reduce the offer price by 90%. This has happened to me today, despite sending in a perfectly working phone. Many of the recent (6-12 months) reviews on trustpilot indica...

farling42 by Level 1: Joiner
  • 328 Views
  • 3 replies
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Resolved! Disney plus

I am trying to add Disney but it is not allowing me to subscribe 

H11 by Level 1: Joiner
  • 272 Views
  • 1 replies
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Resolved! wrong payment

I was charged £32.22 twice this same November. I need you to update and refund my money that I was charged twice. URGENT.

Dudu123 by Level 1: Joiner
  • 256 Views
  • 1 replies
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Resolved! Billing

I can’t get in to pay my sim bill I’ve paid my device bill with no problem I’ve tried to contact o2 but it just puts me through to billing them cuts me off

LynneB74 by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos