Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Question

In my big bundle I have over 7gb but on my offer allowance I have 6.8gb, what’s the difference between my big bundle and offer allowance.

Resolved! Adult supervision

Hi I would like to take the restrictions off my phone please I.e adult content being viewed

Resolved! Potential Scam

Has anyone received a call from 0871 3096242 ? They said they were from O2 promotions offering a 30% discount. When I told them I was already on a Friends and Family discount, they said I could still get 30% off this !! I thought that sounded odd and...

Resolved! O2 open

I have open on my current contract but can’t find the codes so I can add it to my wife’s account. How do I do this?

Resolved! Ear buds

Hi I have recently purchased the Samsung s22 and it comes with the Samsung ear buds but how to i Claim for them as i though it would come with the phone many thanks

Resolved! Cancel order

I ordered a new phone via the website yesterday for click and collect at me local store however I do not have the ID required to collect my order. How do I cancel the click and collect and change it to home delivery?

Resolved! SIM card and contract

Hello. I did a contract with Virgin, and they asked me if I needed a SIM card from O2. I said yes because it sounded nice at first, but I changed my mind because I'm happy with the one I'm using, and I don't want to change it. I did the contract 4 da...

Resolved! Free air buds

I was told I got free air buds but I'dhave to apply..how?

Resolved! Order

Hello , I've placed an order three day ago and I would like find out the status of it? My understanding was that I will be contacted in 48 hours but I have not received anything so far. Order no ms-320416409. Thank you

Resolved! No photo ID

I'm due to collect an order from store tomorrow but I have no driving licence or passport. What else can I use for ID?

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