Other Products and Services
Ask the community questions about any other products and services.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! My bill

I want to reach head office by email or preferably by phone to make a complaint. Can anyone advise a contact number or address which is best to reach them on ?Thank you

Customer2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Amazon Prime Video

Hi there I have recently (mid-March) signed up to a new contract with O2 (SIM-only) which was advertised with 3 months Amazon Prime Video included. Can someone please help me in finding a code / approach to access the Prime Video? Thank you. Kind reg...

TWC by Level 1: Joiner
  • 3 replies
  • 0 kudos

Fraudulent texts

I am receiving spam text messages from 66299 costing me £3.75 each.Despite blocking the number they are still being charged.I am unable to reply STOP or STOP ALL for some reason.Not a lot of help coming from O2 to be honest via the website.Any advice...

Whofan by Level 1: Joiner
  • 2 replies
  • 0 kudos


How do you add another phone contract to your plan to get the family discount please? I won’t to start my daughter on a contract. many thanks

Bryn by Level 1: Joiner
  • 1 replies
  • 0 kudos


I bought an apple watch on Thursday and got told I would get next day delivery. I had an email saying 'its on its way' but havent had anything since. I cant track the order. Please can someone advise?

Harriette by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cancel mobile phone insurance

Hi I need to cancel my mobile phone insurance due trying to reduce my monthly bills. I’m unable to get through on the 202 number. I cannot find an email address to send my cancellation to, does anyone have any suggestions how I can cancel. Thank you

Phone disconnected

Hi. My phone has been disconnected. I am a student nurse and working full time unpaid so’s trifling financially, and have just been told I have tested positive for coronavirus (my bill is late, and I carried over last months bill too, don’t judge me ...

Emma16 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Delivery taking too much time

Hello, I have recently ordered a phone as monthly payment and looks like is taking too much time due to this pandemic . I understand that this might take some time to be delivered but at least they should make us aware before ordering something and a...

Deliverie by Level 1: Joiner
  • 1 replies
  • 0 kudos