Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Help contacting the fraud team

Can someone please get fraud team to contact me. I have the phone and want to pay for it! I cannot sign into my account and my bill is due next week and you have no payment method on file. Please fraud team get in touch! its been like 2 weeks no resp...

Resolved! Disney plus won’t activate

I recently upgraded my phone and started a new contract. On my first contract, I had Disney plus as my extra and that activated fine. On this new contract, I have also selected the Disney plus extra but every time I go through the activate section an...

Resolved! Removing a bolt-on

How do you remove Amazon Prime Bolt on?

Resolved! Number swap

How and when does this happen? I bought a new O2 sim online, requested the PAC code etc and completed it.Just placed the new sim in my phone, activated it etc but if I ring my old number it goes to answerphone and if I ring the new number O2 list on ...

Resolved! lost phone

have lost my phone with my PAYG sim having cash on it Can you transfer this cash to a new sim?

Resolved! Airpods 2019 Delivery

I'm looking to buy the Airpods 2019 from O2 but I've been given delivery times of 4wks, 2wks and next day. I would order now but as I'm on holiday I don't want them sitting outside until we're back as I doubt they'd be there when we got home but if i...

Resolved! Discount?

Hi, had a call from “o2” who told me I was being offered 30% discount as I am a long standing customer. Now I know this isn’t real, however sounded very convincing. Of course I never gave my details, but said he would keep calling. Sounded like a ver...