Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Retrieve an ancient Text thread - How to

Hi, Is there anyway I can retrieve a thread of text messages (sent to one mobile number only - I still have the number - it is still in use by that owner). Sent on my Samsung Messages app about 5 to 6 years ago. Sent over time on my two previous Sams...

Resolved! Online purchase

Need help with an online purchase

Resolved! New upgrade

Hi , I would like to change the phone in the new upgrade .for iphone 14 pro max , not iphone 14 pro.

NO customer service

my o2 contract phone hacked, reported to o2. next day o2 gave PAC number to vodapahone for my o2 contract phone number. ten days later - despite numerous complaints and shop visits - NO resolution or outcome from o2. o2 has done NOTHING ! had to get ...

Resolved! Premium text

HiThere is some extra charges added in my o2 bills for premium text service. But I didn't activate it and don't know what kind of service is it.I want to deactivate this service and refund my money which I paid for this service. Thanks

Resolved! Order has not arrived

I placed an order 2 weeks ago for jbl headphones to collect in store on the day, the item was out of stock and said i will be notified when in stock. I have heard nothing from the store

Resolved! Call restriction Spain

I'm in Tenerife with my husband and he is unable to text or phone me. He gets a message stating restriction on this number. I am on a rolling contract. We have no issues in the UK. Any ideas?

Resolved! Claiming free galaxy Buds Pro2 issues

I have used the code in the checkout when attempting to get my free buds but once I entered the code in it says its free but still asks for direct debit account details for a monthly direct debit of £5.38, why would I need to pay that for free buds?

Can't activate Disney+ Extra

@TheresaV @O2Lisa I hope I've tagged the right people - I think you helped someone else.I've added Disney plus as an we extra on my account. It says I need to activate it but when I try to follow the link they provide I get an error code. I can't get...

Resolved! Reactivation of iphone

I lost my phone 10 days ago, I reported it lost and a block was put on my phone. The phone was found the next morning in my friends car so I called back and requested phone to be activated. 10 days have passed and It still does not work despite havin...

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