Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Billed after cancellation

I cancelled my device contract within the 14 day cancellation period but i was still charged

Resolved! Ordered headphones

Hi, I placed an order for JBL wireless headphones and the money was taken from my account but the order didn’t go through as it shows error message “looks like something went wrong give us a call on 202 from your O2 mobile to complete your order” but...

Resolved! How do I claim my free ear buds??

Hi jus bought s23ultra how I can claim buds thanks

Resolved! Non existant promotions

Having been with o2 since its inception today may just be the day I leave. Promised promotions on new products never materialise. Wrong products delivered. If you complain calls can never be found. If you record a call refuse to accept it. The disres...

Resolved! Buying a new phone

The Watford store said my 02 phone number had been transferred to new software so they couldn't sell me a new phone for over a month. Why?

Resolved! Orde

Re: We've received your order. You're all set. (xxxxxxxxxxxxxx)I need update

Resolved! Can't activate Audible extra when already have an Audible account

I upgraded to a new contract that came with a 6 month Audible extra for free, when I try and activate it, it takes me to Audible/Amazon but says as I have an active Audible membership it can't be used until my membership is not active. So I've cancel...

Is it even possible to speak to a customer assistance advisor?

I have been tring to contact a CA advisor, by various means, for nearly a month. No joy at all. I can't use the O2 site because they want to do verification by text to the account mobile. Brilliant, except it is a data only plan and not attached to a...

Resolved! Pac code

Hello, I'd like to move my Giffgaff number to O2. I tried to introduce all the details 2 days ago, but I wasn't able to complete it. Please help me! Thank you!

Resolved! Fraud

Keep getting calls from a fraud number. "O2"Do I need to do anything apart from telling them to get lost?

O2

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