appalling customer service

on 06-02-2018 09:39
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on 06-02-2018 09:39
problems trying to get answers about my new tripple sim contract- with 3 online chat servers so much wasted time spent typing with all of them and each time we get to the nitty gritty of the problem- contact LOST- I smell a rat and wished I didnt upgrade- I filled out 2 request to keep old number,not happening and now a bill which i wasnt expecting!!!!
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on 06-02-2018 09:42
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on 06-02-2018 09:42
You really need to talk to o2 on the phone to get any complex account issues sorted .
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 06-02-2018 09:43
Hi @Anonymous its far better to speak to CS not live chat if its an account based issue.
https://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 06-02-2018 09:47
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on 06-02-2018 09:47
https://www.o2.co.uk/help/account-and-billing/first-bill
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-02-2018 11:54
What number??? just rang a 0800 number only to be cut off at the selection for query process
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on 06-02-2018 11:56
sent 2 keep my mobile number forms in- to no joy and cannot find an o2 representative that SPEAKS!!
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on 06-02-2018 12:17
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on 06-02-2018 12:17
@Anonymousif you use the contact us link in my post above you will get through to a customer services rep. You can speak to someone from there. Posting again in case you missed it https://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 06-02-2018 12:18
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on 06-02-2018 12:18
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-02-2018 13:41
I'm having a problem too. Webchat couldn't solve my problem and told me to ring 202 or 03448090202. I've tried these numbers 14 times from two O2 sims and a landline and got disconnected every time beore my call was answered. I'm bemused about how difficult it is to communicate with a communications company.
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on 06-02-2018 14:03
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on 06-02-2018 14:03
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

