Wrong number after port from previous network

Anonymous · ‎29-11-2017

After existing number ported from previous network, the ‘temporary’ o2 number is displayed as my number in contacts and for FaceTime calls. Any help much appreciated

MI5 · ‎29-11-2017

Go to settings >phone >my number and change it manually to your correct number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-11-2017

@AnonymousHow long ago did the port take place? Have you rebooted your phone? Usually takes up to 24 hrs to fully port over....

Veritas Numquam Perit

MI5 · ‎29-11-2017

The issue is because O2 don't write phone numbers to the sim card so the phone picks up only the number used to activate the phone.
The only option is a manual change and then a reboot and a reset of Facetime and iMessage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎30-11-2017

Hey @Anonymous how are you getting on with this?

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