Worst company

[Cc11]

Do not give a penny to this company. I sent x2 iPhone 13’s back within the cooling off period due to the worst customer service I’ve ever seen. I recorded the delivery back to the to prove they’d sign for them. Them again phone after receiving a letter saying they would need to recover £1500 plus. The agent assured me that this would not happen. Guess what. X2 £786 has just [Removed] off from my account. Be warned this is the worst mobile phone company in the world !!!!!!!!

[pgn]

Seems things have gone a bit pete-tong for you, @Cc11 - @O2Lisa will be on shortly, maybe she can help out - many of the processes you mention are automatic, keep an eye on your mailbox after 8am. 🤞

[O2Lisa]

Morning all, thanks for the tag @pgn.

I am so sorry to hear this @Cc11, I'll message you privately and look in to this for you.