Wifi extra forgot network

Luf2019 · ‎20-12-2019

Hi! By mistake I selected "forget network" for wifi extra, and it's asking me for a username and password. Anyone knows how to re-register my phone on it? I know I can use virgin wifi, but find wifi extra way easier and faster. Would they be able to help in store? Or is it something that's out of their control?
Thanks for the help!

MI5 · ‎20-12-2019

@Luf2019

As this feature is controlled by your SIM card I would guess you need to speak to customer service to reset it Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Martin-O2 · ‎27-12-2019

Hey @Luf2019 did you speak to customer services and were they able to help with your issue?

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