Solved: WiFi calling set up

Arthur_gin · ‎26-04-2018

I have an iPhone SE on iOS 11.3.1.
I decided to set up WiFi calling since plenty of people were saying it’s really good. I have read all of o2’s instructions about going into device details on my o2. But the only option I get is online phone unlocking. I would really appreciate some help on this. Thank you

MI5 · ‎26-04-2018

You need a contract sim card, that's why your apn is wrong as PAYG sims are different.
Pop into your local o2 shop and they will swap it for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎26-04-2018

Hi @Arthur_gin Have you followed the instructions in these links? https://www.o2.co.uk/connectivity/wifi-and-4g-calling

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Veritas Numquam Perit

MI5 · ‎26-04-2018

The settings should definitely be under device details so if you don't have them, give customer services a call to get them added http://www.o2.co.uk/contactus
Do you have the settings on your phone in the phone settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎26-04-2018

Are you payg or pay monthly ?
What are your data settings ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Arthur_gin · ‎26-04-2018

Thanks all, I appreciate your help. However, I went through the instructions and the option wasn’t there.
@adamtemp64 I am on a pay monthly tariff (my sim was originally pay as you go). And I have 2gb of 4g included in the tariff.

Arthur_gin · ‎26-04-2018

@MI5 I think I’ll have to!

MI5 · ‎26-04-2018

Did you get a new sim when you changed from PAYG to contract?

Edit due to crossed post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎26-04-2018

The apns are key here if not on an idata apn the settings will not appear

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Arthur_gin · ‎26-04-2018

@MI5 No, I still have the same sim, it’s just that I get bad reception near where I live so this would be a massive help.

Arthur_gin · ‎26-04-2018

@adamtemp64 Weird, my apn is this:payandgo.o2.co.uk

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