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Level 3: Thinker
Posts: 77
Registered: ‎01-05-2018
Accepted Solution

WiFi Calling on Galaxy S9 Plus

Hi All.

Galaxy S9 Plus with O2 SIM card does not work WiFi Calls.No icon and option phone Settings is inactive. With EE SIM card, everything works !! What could be the problem?

Posts: 8,054
Topics: 105
Kudos: 1,627
Solutions: 517
Registered: ‎17-03-2015

Re: WiFi Calling on Galaxy S9 Plus

@BigDaddyUK is the phone unlocked as it looks like it’s locked to EE. You won’t get WiFi Calling if you didn’t get the phone from O2 Refresh directly 

iPhone XR 64GB
Level 3: Thinker
Posts: 77
Registered: ‎01-05-2018

Re: WiFi Calling on Galaxy S9 Plus

[ Edited ]

What u mean O2 Refresh? It is New contract from O2..

And phone is Unlocked. (Factory Unlocked) 

Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: WiFi Calling on Galaxy S9 Plus

Hi @BigDaddyUK Have you followed the guide here on how to set it up?

https://www.o2.co.uk/business/support/network-support/wifi-and-4g-calling

*The Game Is On*


Posts: 8,054
Topics: 105
Kudos: 1,627
Solutions: 517
Registered: ‎17-03-2015

Re: WiFi Calling on Galaxy S9 Plus

@BigDaddyUK Where did you purchase the phone from because if you don’t have an O2 Refresh tariff you won’t get WiFi Calling. Read my guide on Refresh here

 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

iPhone XR 64GB
Level 3: Thinker
Posts: 77
Registered: ‎01-05-2018

Re: WiFi Calling on Galaxy S9 Plus

Yes, also Activated it on my O2 Account. Will see tommorow. For now it is like this..

Screenshot_20180501-135612_Mobile networks.jpg

Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: WiFi Calling on Galaxy S9 Plus

If you have only just activated it in your MyO2 it can take up to 24 hours to be turned on but you will also need to reboot your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 3: Thinker
Posts: 77
Registered: ‎01-05-2018

Re: WiFi Calling on Galaxy S9 Plus

[ Edited ]

It is not correct for 100%. My phone from UK retailer with O2 Unlimited contract. I did't buy directly from O2.

Yesterday I sent a request for activation of WiFi calls and today I have already connected it and WiFi calls are working. It just had to be activated from the O2 account, by default this function is OFF !!
The problem is solved!

 

MI5

Yes thank you. Already done. Smiley Happy

Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: WiFi Calling on Galaxy S9 Plus

It's off by default because not all phones are compatible with the services and as I said, it takes up to 24 hours to become active once requested.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 13
Registered: ‎09-06-2013

Re: WiFi Calling on Galaxy S9 Plus

Hi,

 

Did you get it working? Just asking as the screenshot you displayed was for the 4g calling setting. The wifi calling setting on my S9+ is in the Phone app>settings.