Like the title says...like an idiot, I ordered an Apple Watch from o2...I've already got two lines, but was asked to pay a £150 deposit...got the watch, didn't like it, returned it within 3 days. That was back in FEBRUARY!
O2 acknowledged at the beginning of March they had the watch back, passed checks etc. Since then it's been constant promises that I was getting a refund, emails confirming I'm getting a refund...and I've still not got a refund. Yesterday I find out that the money has been credited to my o2 account, although I'd made it clear on countless occasions that I wanted it returned the way it was paid for...back onto my Visa Debit card. So yet another long phone call, giving all the details yet bloody again...wake up this morning to an email from the 'Refund Team' asking for my card details and expiry date....information that o2 already bloody have! Another long wait to get through to someone, supposedly get through to the 'Refund Team' where the person I'm speaking to obviously doesn't have a clue what they are doing, I ask to speak to a supervisor, of course there's not one available (never is)...the advisor I'm speaking to then admits she's filled the wrong form in, and then expects me to trust her to fill in the 'correct' one!
I'm never ordering a single thing from o2 again and when my contracts are both up, I'm leaving.
