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Level 1: Joiner
Posts: 3
Registered: ‎19-11-2013
Accepted Solution

Why does 0800 numbers not show in past months call history?

Hi all, I hope you can help me.  I am tring to sort out a complain since June last year, Not O2.  I have made many calls to 0800 numbers over the previous months, but none of these calls are showing in my call history.  I now need to retrive the dates and times of these calls, can anyone help?

 

Many thanks

 

Theresa

Level 63: Greatness Assured
Posts: 12,029
Registered: ‎31-03-2010

Re: Why does 0800 numbers not show in past months call history?

@Theresa As 0800 calls are free, I believe they don't appear because there would be nothing to dispute regarding a charge to those numbers.

I DO NOT WORK FOR O2

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Posts: 66,569
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: Why does 0800 numbers not show in past months call history?

Your phone log would normally group all calls to an 0800 number, at least it does on my android. It gives time, date and length of call.

Posts: 86,013
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: Why does 0800 numbers not show in past months call history?

@Theresa I would try calling customer service on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 3
Registered: ‎19-11-2013

Re: Why does 0800 numbers not show in past months call history?

Is there anyway at all to retrieve the calls that were made?

Level 1: Joiner
Posts: 3
Registered: ‎19-11-2013

Re: Why does 0800 numbers not show in past months call history?

once I get out of work and can make that call I will thanks Smiley Wink