Why can’t I just talk to someone?

[Johnboy3]

This is ridiculous when all I want to do is talk to someone 

[1BOT_AND_EXTRAS]

sfFCAf

[1BOT_AND_EXTRAS]

i dont use social media 

[Bambino]

@1BOT_AND_EXTRAS As I said in my previous post to you, I've tagged an O2 account advisor who will contact you tomorrow by Private Message. They are not social media.

[O2Sarah-]

Thanks for the tag @Bambino 

@1BOT_AND_EXTRAS I will send you a private message so we can look into your issues. 

[Cameron-68]

Anychance can you help me to?! I've been trying to contact someone at o2 for a month now and can't get through to anyone. 

If you can, thank you so much!!

[madasaf1sh]

@Cameron-68 

No need to cross post on multiple thread that makes it more difficult to answer your questions

Also there is no o2 support on this customer to customer  forum.. 

You nee to ring o2 on 0344 809 0202 or looking at your other thread as its about an order call the sales team on 0808 002 0202 

[Cameron-68]

I know but I'm trying those numbers and noone is answering. Have been trying every day since the beginning of February.  I'm trying to see if anyone else is having the same problems and if they have a solution

[Oxonian]

@Cameron-68 

Have you considered trying to contact O2 via social media ? The social media team are well thought of and whilst they sometimes need reminding, they will often be easier to get hold of than the 'phone teams.

Their contact details are herein :-

Guide: How to find help & contact O2 

[Cameron-68]

Yeah I finally got a hold of them, sent the phone back on the 2nd of March. And now on the 9th of May they finally cancelled my Phone contract and Broadband contract. But they said on the app they would put it through as a change of mind policy. Said that multiple times and now their trying to charge me for the full amount of the phone... even though I had it for 2 days, not opened the box, and sent it back straight away. Its took them this long to cancel it and now their trying to charge me for them taking so long.

Is there anyway of contacting someone higher up.

[Oxonian]

@Cameron-68 

There is a formal complaints' procedure. However, there are sometimes lengthy delays if you make a complaint, and if you do complain, other O2 teams will be either unable or unwilling to engage with you whilst your complaint is being investigated.

I would suggest initially that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are UK-based and have a good reputation for solving problems. They might take 48 hours to revert to you, but do please remind them periodically of you plight until they engage with you. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

If the social media team do not resolve this, please revert to this forum and I will set out the complaints' procedure. 👍