Why can i not access live chat via online

[charmaine]

why can i not access live chat via online

[Edit: topic title clarified]

[Ross1]

I have not been receiving data for 3 weeks now, keeps saying I have 4g but nothing is working unless I am on WiFi, can’t even get hold of anyone at 02 it’s a joke!!!!

[awkgizmo]

how will I receive my £100 cash back after upgrading?

[Ellie3]

I upgraded and was offered a free set of free buds with my huwai phone. As soon as I purchased the phone I can't find the offer which said was in place till 29th April? Where do I find it

[Crazykat1984]

How can I talk to someone I no longer have my discount on my bill after upgrading I'd like to get this sorted asap

[Chloe6]

I have been trying to call all day/get online chat etc

I have a pop up on my phone today O2 has turned off 4G. Then i have no signal to make incoming/outgoing calls. I am currently using my phone working from home supplying support workers/carers into residential homes etc so having my phone is so important at the moment and as i cant get through and speak with anyone i can do nothing!! i have also emailed the compliant email/called/online chat and nothing. Really not good service at a time like this when alot of people need to use their phones!

[Kayla1]

I got my new contract yesturday and was told it would take up to 24 hours to swap my number over it's been nearly 30 and still not changed now I cant get through to o2? Do I still wait or keep trying to call?

[MI5]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[gmarkj]

This is not live chat.
This is a community of o2 customers.
If you need to contact o2, all we know is on the link posted above.
@charmaine
@Ross1
@awkgizmo
@Ellie3
@Crazykat1984
@Chloe6
@Kayla1