Where to complain about O2 Recycle?

[Blue60]

Sent my phone to O2 Recycle. They said I hadn’t disabled the Cloud and there was LCD damage, so they would only give me about 10% of the amount originally offered. I had disabled cloud and the screen was absolutely fine, so I emailed back stating this and asking for my phone to be returned to me. I got a reply saying I’d receive it within 5 working days and that I’d receive a text with the tracking number on once it had been posted. That was 16 Jan. By 23 Jan I’d received no text message and no phone, so I emailed again to chase up. I got a short reply on 24 Jan saying they’ll look into it but it’s now 29 Jan and I’ve still not heard anything.

Having googled O2 Recycle it seems I’m not the first to have experienced this. I just want my phone back so I can sell it to a more reputable recycling company and no doubt it will be decreasing in value.

I tried to make a complaint on Resolver but not sure what category to put it under? It feels like Resolver is more for issues with a current O2 contract?

[MI5]

@Blue60 Resolver is where we recommend although you may also wish to discuss the issue with trading standards and take advice from CAB.

[Cleoriff]

@Blue60

Resolver deals with all complaints relating to O2.

Go to the website and pick any mobile category. Look for the section 'Expectations not being met'  and you can describe the problem with O2 recycle there.

Resolver website

Best of luck and welcome to the forum

[Blue60]

Thanks all - I complained using Resolver and the matter has been resolved.

[Cleoriff]

Excellent news @Blue60, That didn't take long. Well done.

[MI5]

Good news