Where is my order

[Anonymous]

i made an order to O2 for a FitBit on 25/111/15 and have not received notification that it is or has been delivered to shop.  My account with O2 states I have no outstanding orders.  Cannot contact O2! HELP!!!

[Cleoriff · Accepted solution]

Hi @Anonymous we do know for a fact these are currently out of stock...many people on here are having the same problem. Your best bet is to keep contacting CS and demand to know when you will be getting your fitbit..

http://www.o2.co.uk/contactus

[jonsie]

Out of stock, all too common these days. As said you need to chase it up with customer service. I really feel for people who put in an order and wait expectantly for something they have paid for.

[Cleoriff]

@Anonymous Here is one of the other long threads about Fitbit being out of stock...:smileysad:

http://community.o2.co.uk/t5/Discussions-Feedback/FitBit-farce/td-p/931243

[MI5]

Get a refund and buy elsewhere.
O2 supposed to be getting more on Dec 16 but probably to late for Christmas then.

[jonsie]

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@MI5 wrote:
Get a refund and buy elsewhere.
O2 supposed to be getting more on Dec 16 but probably to late for Christmas then.

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The problem being the delay in getting the refund! 

[MI5]

As always, although someone else posted yesterday saying they were immediately refunded, so we can only hope.