When will my phone arrive

[Dzim12]

I odered a phone online as a new customer 3 weeks ago received an email saying it was out of stock but it would be with me soon Have had no contact till now. Phoned the number on the contract and spoke to a very rude agent who said it was out of stock and i could cancel it. He was very insistent i order another one via telephone and provide my bank details and when i refused he said thank you for wasting my time. Wondering if it was a scam at this point in time. But text messages and email had the o2 logo when i ordered....

[MI5 · Accepted solution]

@Dzim12 

You'll need to call customer service to see what's going on with your order.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[madasaf1sh]

@Dzim12

You will need to contact customer services, as the person you spoke to was talking garbage.

You need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone

[MI5]

@Dzim12 

Did you order from the O2 website originally?

[Dzim12]

Yes I did order from the o2 website...This last call i made this evening made me think possible phising because theres no way a customer service assistant can be so insistent upon my giving my details over the phone...Thanks for your help I will call the above number tomorrow morning 

[MI5]

@Dzim12 

Did you get the name of the person you spoke to?