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Whatsapp not working whilst roaming in Europe

Ali3
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on ‎07-02-2019 11:01 - last edited on ‎07-02-2019 12:07 by

on ‎07-02-2019 11:01 - last edited on ‎07-02-2019 12:07 by

Still not working for me in Thailand and hasn't all week. What was the previous fix 02?

This is really annoying as all other apps work fine and WhatsApp works fine when back on WiFi again

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Cleoriff
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‎07-02-2019 11:48 - edited ‎07-02-2019 11:53

‎07-02-2019 11:48 - edited ‎07-02-2019 11:53

@Ali3

Have you tried deleting the app and reinstalling? You can back up all your conversations within the app before you delete...then reinstall.

Or check to see if it needs updating?

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎07-02-2019 12:22

on ‎07-02-2019 12:22

More likely to be an issue with the local network.
Have you tried manually selecting a different network?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎07-02-2019 16:04

on ‎07-02-2019 16:04

Some netwworks don't allow the use of soial media in Thailand. Try a manual network selection and choose either Dtac or True.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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