WhatsApp application not installing

JaimeEspinoza · ‎05-03-2018

hi,

i have switched phone from EE to O2, keeping my original number, i have switched all my apps and info with smart switch. But I am having issues with veryfing WhatsApp, I don't get the verification text or the call. Anyone can help, please?

MI5 · ‎05-03-2018

Try deleting whatsapp and reinstalling from play store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-03-2018

Hi @JaimeEspinoza did deleting and reinstalling the app help?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

JaimeEspinoza · ‎06-03-2018

Hi guys,

unfortunately I have tried that several times and it hasn't worked. I have also tried to delete my account and make it new from the scratch, but no effect.

MI5 · ‎06-03-2018

Have you checked the FAQ's on whatsapp site?
https://faq.whatsapp.com/en/android/20970873/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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