What is wrong with Customer Services

afd · ‎01-11-2019

No online chat

Call 202 and end up down a dead end with an egaged tone

No option to email

what is going on?

Lots of money in, poor service out is the end result.

No doubt there will be a standard "sorry, but do this and we will help you" reply but will it really be any different. Very VERY frustrating.

gmarkj · ‎01-11-2019

We have heard about problems with systems.
Maybe someone can check @EmilieT @Martin-O2?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎01-11-2019

Cheers for the tag @gmarkj.

@afd I'm not aware of any issues with contacting customer services at the moment. Is it just today you've been having issues?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎01-11-2019

Something is wrong @Martin-O2

This is just one of a dozen or so complaints today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎01-11-2019

I stand corrected, please bear with us while we find out what's going on!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Martin-O2 · ‎01-11-2019

Hi guys,

Due to a technical problem, some customers are experiencing difficulty getting through when they call our customer service teams. Our online webchat is currently not available. We’re working to fix the problem as quickly as possible and we apologise for any inconvenience caused. Customers can still access their My O2 account online and check bills, add Bolt Ons and more.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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